1. Scope of the general terms and conditions
These general terms and conditions apply exclusively to legal transactions between numnum.ch and the customer in the context of placing orders via the online service. numnum.ch provides these services exclusively on the basis of these general terms and conditions.
2. Business activity
numnum.ch is an online ordering service for the food and drinks available from numnm. The internet user orders numnum.ch via email. The food and drinks can be picked up from numnum after ordering.
3. Content of the online ordering service
numnum.ch represents the numnum restaurant as an additional sales channel. We strive to offer the numnum range of food and beverages for online orders in full, but reserve the right to make changes, which we will communicate accordingly.
Although we strive according to the state of the art to offer the highest possible availability of the service, it is not possible for us to guarantee this availability at certain times.
5. Due diligence of the customer
The customer undertakes to provide truthful, exact, current and complete information about himself on the order form. numnum.ch excludes any liability for loss or damage resulting from the non-fulfillment of these obligations. We reserve the right to check this information by calling back or taking similar appropriate measures and, if our terms and conditions are disregarded, to exclude individual persons from the online service.
6. Data protection
7. Warranty, liability
The customer expressly agrees that the use of the service provided by numnum.ch is at his own risk. numnum.ch is not liable in the event of force majeure, in particular in the event of failure of telephone lines or internet lines, official measures, unforeseeable failure of means of transport or energy or other inevitable events. This also applies if the above events occur at a vicarious agent of numnum.ch.
8. Change of offer
numnum.ch reserves the right to temporarily or permanently change, interrupt or discontinue the services offered with or without notification to the customer. numnum.ch is not liable to the customer for changes, interruptions or discontinuation of the service.
On the internet pages of numnum.ch numnum.ch can create links to other, external internet sites or external sources. numnum.ch has no control over the availability or content of these websites or sources. For this reason, numnum.ch is not responsible for the content of such websites or sources.
10. Retention of title
All goods ordered by the customer remain the property of the company until the invoice amount has been paid in full.
11. Cancellation & return conditions
Cancellations of take away orders by customers must be made immediately by calling the restaurant numnum. If the customer places an incorrect order (e.g. by providing incorrect or incomplete contact information, by not paying or not being present at the pick-up point to receive the order) or otherwise failing to meet his obligations under the terms and conditions, we will pay the full amount of the Order charged.
12. Alcohol and tobacco sales
The law prohibits the sale of and free distribution of:
- Wine, beer and cider to young people under 16 years of age
- Spirits, alcopops and tobacco products to young people under the age of 18
Failure to comply with the law will result in a fine. When collecting the order, the restaurant may ask for identification if the order contains alcoholic products or other products with an age limit. If the customer cannot identify himself adequately or if he does not meet the minimum age requirements, the restaurant can refuse to deliver the relevant products to the customer.
Complaints and liability claims must be asserted immediately after receipt of the delivery or by 6 p.m. on the next working day at the latest. Otherwise the order is deemed to be in accordance with the contract.
14. Applicable law, place of jurisdiction
Swiss law applies to all legal transactions. In full commercial legal transactions, the agreed place of jurisdiction is Basel.
We have great food made from great ingredients, we try to be as ecological as possible. We also try very hard to know as little as possible about you, to bother you as little as possible and to offer you a top online experience in which we have to remember as little data as possible.
Data protection is a matter of trust and your trust is important to us!
We, i.e. numnum, only register your personal data that you openly provide and enter and we do not work with trackers or cookies for advertising purposes. A cookie is a small text file that a website places on your hard drive. As a rule, cookies are only used on our websites for anonymous, statistical evaluation and for improved user guidance.
Of course, we also have to keep some data.
If you have ordered something from us in the online store, our shop and order processing system registers a transaction and our shipping system registers your delivery address, and we logically need to have and keep a receipt for this. Your payment information will not be saved in your customer account and you will have to re-enter it every time you make a purchase. And if you want to be even more anonymous, you can shop online with us without a customer account - as a guest, so to speak.
We sometimes analyze data, but not you
It goes without saying that we want to know and sometimes also look up what content is clicked on and how often, how many people look at and click on our Facebook posts or how many people who look around our website actually buy something. Who exactly that is and whether you are among them, we do not know and are also not interested. Your data is pretty safe ... We protect the little data that we have about you with all our strength and up-to-date systems, which are regularly maintained with security batches and updates. We will never sell your data and of course only pass it on if it is absolutely necessary: For example, to the mail carrier, who ultimately needs to know where to take your order.
Do you want to have your data deleted?
You can of course delete your customer account at any time. If you are registered in our contact database but want to get out, that's no problem either. And if you want, we can also delete all e-mails that we may have exchanged for any reason. But that would be a shame.
Simply contact our data protection department by email if you have any other questions or concerns: firstname.lastname@example.org
P.S. Oh yes, if we have been on the phone, there is nothing we can do, because memories cannot be deleted and we do not have any records.
We reserve the right to change the data protection declaration in order to adapt it to the changed legal situation or to changes in the service and data processing.
numnum.ch - Basel, 04.09.2020